Coaching for Lawyers Law Practice Tip


Law Practice Tip #275
April 2, 2012

Solve problems with staff using John Whitmore's GROW model

GROW is an acronym for Goal, Reality, Options, Wrap Up. Use the acronym to come up with a workable solution to work through these four steps when you have a problem with an employee (or even a client). The GROW model approach requires the employee's input in coming up with the solution for the problem.

Step 1: Put the law firm Goal to the employee.

Step 2: Discuss the Reality of the situation with the employee. They get to explain what they think the problem is. You get to advise them the impact of the problem. Ask questions: What have you tried so far? What do you think the problem is?

Step 3: Brain storm Options with the employee. Make sure they come up with options on what to do about the correcting the problem. Come up with a number of options.

After you have gone through those three steps, then Wrap Up:

Step 4: Agree on what option or options the employee is going to do going forward. Confirm their next steps and when they will accomplish those steps.

Where can you use the GROW model?

Adopted from Coaching For Performance by John Whitmore.

If you would like coaching on this area of your law practice, please consider contacting me to see how I can assist you.

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