Coaching for Lawyers Law Practice Tips

Law Practice Tip #302
May 20, 2013

Let clients go as soon as you realize they are difficult or unmanageable

Just because you've been working with a client for some time doesn't mean you have to keep working with that client. Just like dating, time spent with clients helps you learn what you need to know about them and whether you should continue the relationship. At the beginning of relationships most people behave well.

When you realize the working relationship is unworkable you can end it — you don't owe any obligation to difficult clients to keep on working for them. (Unless you have left it too long and can't ethically end your relationship please don't leave it so long that you get into that situation.)

Can you work with the client? Do they follow your advice? Do they get you the information you need when you need it? Do they treat you and your staff politely and respectfully? Do they pay your bills? If they don't, you should take steps to end the engagement. Steps such as telling a client you want to end the engagement and why often bring about a change for the better.

Letting the truly unmanageable client go will be a relief and is good for the business of your practice. You will be happier and more likely to have the mental bandwidth to do what you need to to get your next client.

What will you do about your difficult or unmanageable clients?

If you would like coaching on this area of your law practice, please consider contacting me to see how I can assist you.

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