Coaching for Lawyers Law Practice Tips

Law Practice Tip #308
September 9, 2013

Delight your clients with personal touches

The best business development tool in your kit is the pleased client that likes you and wants to tell others how great you are. If you delight your clients with unexpected personal touches, they'll feel good about you and like you.

Consider these client meeting personal touches:

  • Have cookies to go with the cup of coffee or tea.
  • Give an end-of-meeting gift of some kind:
    • a journal to write down their thoughts and concerns regarding the divorce, dispute with their neighbor, partner, employee, or employer;
    • a flash drive to store their legal information;
    • the latest management or leadership book;
    • a self-help book that will help them get through the process;
    • a chocolate bar that says "Thank you for your business".
  • Validate parking
  • If your client has an anniversary or celebration coming up, have a card ready to give to them acknowledging the milestone.

How will you delight your clients?

If you would like coaching on this area of your law practice, please consider contacting me to see how I can assist you.

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